Refund Policy

30-day request window

For paid Orbexinio digital guides, you may request a refund within 30 calendar days of the original purchase date. This policy is intended to provide a clear route for purchase, billing, and delivery concerns and does not replace mandatory consumer rights that apply under local law.

How to request a refund

Email support@orbexinio.com and include the course name, the email used for the order, the payment provider's transaction or receipt reference, and a short explanation of the request. Do not send full card details or security codes.

Review and response

We review refund requests using the purchase record, delivery status, duplicate-charge information, and applicable law. If approved, the refund is normally sent back through the original payment method where the payment provider permits it. Processing time after approval depends on the payment provider and the customer's financial institution.

Free items

Free Kit has a price of €0, so there is no payment to refund.

Abuse and duplicate requests

We may decline requests that are fraudulent, abusive, outside the stated request window where no mandatory right applies, or that seek multiple refunds for the same transaction. Duplicate charges and clear payment errors will be reviewed separately from ordinary refund requests.

Consumer rights

Digital-content rules differ by country. Nothing in this policy limits a right that cannot legally be waived or restricted. Where local law provides stronger rights, those rights apply.

Questions

For help before opening a payment dispute, contact support@orbexinio.com.